Shipping policy
🎟️ Gravity Tickets
All Gravity tickets are delivered as e-tickets directly to your email as soon as your purchase is complete. Physical tickets are only sent by post if you have purchased VIP Tickets or the Ultimate Experience Package.
Grandstand Passes and Motorsport Club Passes will be ready for collection on the day of the show when you arrive.
The 'shipping fee' that you see is our standard admin fee, which is a charge applied to cover the costs of processing your ticket purchase. This includes services like handling the transaction, digital delivery, and providing customer support. It helps us ensure a smooth and secure booking experience. The fee is separate from the ticket price and is applied per ticket.
📦 Shipping Policy For Gravity Merchandise
Please note: Shipping will be delayed over the Christmas period, any orders placed from 14:00 on 23rd December will be sent after Christmas, on Monday 29th December. If you need to get in touch with us, please email us at info@gravityshow.co.uk
We currently ship orders on Mondays, Wednesdays, and Fridays.
Orders placed on non-shipping days will be processed and dispatched on the next available shipping day.
🇬🇧 UK Shipping (Royal Mail)
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Tracked 24 – Aims to deliver within 24 hours from dispatch
Please note: The 24-hour delivery estimate begins once your order has been dispatched, not when the order is placed.
🌍 Europe & International Shipping
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Standard International – Delivery in up to 17 working days from dispatch
Shipping times can vary depending on your location and local customs processing times.
Customs & Import Fees (EU and International Customers):
Please be aware that you may be charged customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for details.
You will receive tracking information via email once your order has been dispatched.
For any questions or support regarding shipping, feel free to contact us—we’re happy to help!
🇪🇺 Important Notice for EU Customers
Due to changes in EU shipping regulations and the UK’s departure from the EU, please be aware that your order may be subject to additional customs duties, taxes, or import fees upon arrival in your country.
These charges are determined by your local customs authority and vary by country. We recommend checking with your local tax office for more information.
Thank you for your understanding.